SHIPPING & DELIVERY
Arigato for your purchase!
We’re sure you can’t wait to explore Japan through Tabehako.
Learn more about our shipping and delivery policy below.
How much is shipping?
All Tabehako box subscriptions come with free worldwide shipping, except for the following countries (due to increased shipping costs or restrictions for these countries). Shipping prices are displayed per box delivery.
India – €8,99
Germany, France, Canada, United Kingdom – €14,99
United States of America, Gabon, Tunisia, Chili, Peru – €19,99
Please note that we are unable to deliver to all countries due to country-bound shipping restrictions. Please check under “Do you ship to my country?” if your country is listed.
How do I order/pay?
Payments can be made by bank transfer, iDeal, Apple Pay or credit card. All prices are displayed in Euro (€) and payment will be requested in Euro. You can pay in other currencies when selecting Apple Pay or credit card as payment method.
When will I receive my order?
For our monthly Tabehako boxes, you can order the box for the upcoming month until the 20th of the preceding month. You will receive the box in the first week of the upcoming month, unless it’s a special order (e.g. custom order, time-limited order etc.). You will receive a shipment notification once your box has shipped.
As we ship directly from Japan, delivery time may take two to three weeks, depending on your country’s import procedure and busier holiday periods. Please note that due to local customs or postal service delays shipping may take longer in some cases.
Do you ship to my country?
Orders are currently only shipped to the following countries:
Albania, Algeria, Australia, Austria, Azerbaijan, Belgium, Bulgaria, Canada*, Chile*, Czech Republic, Denmark, Estonia, Finland, France*, Gabon*, Germany*, Greece, Greenland, Hungary, Iceland, India*, Indonesia, Italy, Ireland, Japan, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Malaysia, Maldives, Malta, Mexico, Mongolia, Nepal*, Netherlands, New Zealand, Norway, Oman, Pakistan, Peru*, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tunisia*, Turkey, United Arab Emirates, UK*, USA*, Vatican, Vietnam.
*we are unable to provide free shipping to countries with an asterisk. If this is your country, please see “How much is shipping?” for the shipping fee.
Please make sure that all of your shipping details are correctly entered, as Tabehako is not responsible for additional charges forthcoming.
Will I be charged VAT, customs taxes or other fees?
Tabehako is not responsible for any extra fees that may incur due to your country’s own law and regulations, as we do not have any control over what your government charges.
Note that we generally declare a value of around 2000 JPY for each box, as that mostly falls within the duty-free allowance for most countries. Please check your government’s import regulations if you’re not sure.
What should I do if my box hasn't arrived?
Please first check whether you have selected a shipping method with or without tracking. If you shipping method is without tracking and your order gets lost during shipment, we are unfortunately unable to offer a refund or reship the product, as both the status and whereabouts of the box is beyond Tabehako’s control.
If your tracking mentions that your item is at a collection pick-up point, you will have to pickup your package at your local post office branch. Please do so in a timely manner, as your item will be shipped back to Japan if you delay your pick-up. We are not responsible for any additional shipment fees that will incur in such a case.
Can I change the shipping address after ordering?
If you have mistakenly entered your shipping address, please email us as soon as possible via our contact form with your full name and order details. Once your order ships, we are unfortunately unable to process any changes.
Can I cancel my order?
Sometimes we change our minds after we place an order. You can cancel your order up to 2 hours after placing your order. You can do so by contacting us with your name and order details.
Can I return my order?
Tabehako operates on a no returns policy, due to hygienic and safety reasons. In the event of a missing or defective item, please contact us via our contact form with your full name and order details.
Unless extremely crumbled or inedible, we do not provide compensation for edible items broken during shipment. Please note that in the rare case of monetary compensation, we will withhold €15 (Euro) to cover for shipping and processing costs.
Effective and last updated on December 8, 2022.
We may update this page from time to time.
Please make sure to read through our shipping and delivery policy prior to ordering.